"SoftSpidey", "we", "us", or "our" refers to TODO(entity): confirm the registered legal entity name (TODO(entity): confirm entity structure (e.g. private limited company, sole proprietorship)), registered at TODO(entity): confirm registered address. This document is between SoftSpidey and you, the person or organisation using our website or apps ("you").

For any question about this document, or to send a formal legal notice, email connect.softspidey@gmail.com. This is also the address for general support: connect.softspidey@gmail.com.

If you have an unresolved complaint about how we've handled your data or your account, TODO(entity): name a grievance officer can be reached at connect.softspidey@gmail.com and will acknowledge your complaint and respond within a reasonable time.

By creating an account, purchasing a licence, downloading an app, or otherwise using any SoftSpidey website or product, you agree to be bound by this document. If you don't agree, don't use the site or the app.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, and have the legal capacity to enter into this agreement, to use our products or make a purchase. If you're accepting on behalf of an organisation, you're confirming you have the authority to bind that organisation.

We may update this document from time to time. Each version carries its own version number and effective date at the top of the page, and every substantive change is listed in the changelog at the bottom. Continuing to use the product after a new version takes effect means you accept the update; where a change is material, we'll ask you to actively re-accept it.

Prices are shown in USD or INR depending on your location at checkout, and are one-time charges per licence, not a recurring subscription. We may change prices at any time; a price change never affects a licence you've already purchased.

Prices shown may or may not include applicable taxes, depending on your location — where tax is added, it's shown separately at checkout before you pay. You're responsible for any taxes associated with your purchase other than taxes on our own income.

An invoice for each completed purchase is available from your account's billing history. GST-registered customers in India can add their billing details before downloading an invoice so it reflects their GSTIN.

Payments are processed by Razorpay, a third-party payment processor — we never see or store your full card number, UPI PIN, or netbanking credentials. Razorpay's own terms and privacy policy govern the payment step itself. SoftSpidey receives confirmation that a payment succeeded (or failed) and the minimum billing details needed to issue an invoice.

If you believe you were charged in error, contact us first so we can look into it — see the refund policy for how. Filing a chargeback with your bank or card issuer without contacting us first may result in your licence being suspended while the dispute is investigated.

Every paid app offers a full-feature free trial with no card required, specifically so you can confirm it's right for you before paying. Because of this, we don't run an automatic refund window on completed purchases.

If something's gone wrong with a purchase — a duplicate charge, a technical problem that stopped you from using the app, or another genuine issue — email us with your order details and we'll look at it case by case. We aim to respond within a few business days.

Nothing in this policy limits any refund, cancellation, or cooling-off right that consumer protection law in your country gives you and that can't be waived by agreement. Where local law requires a different refund outcome than described above, local law controls.

When you post a product review or a blog comment, you keep ownership of what you wrote, but you grant SoftSpidey a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute it in connection with the site (for example, showing your review on the product page it's about). You confirm that you have the right to post the content, and that it doesn't infringe anyone else's rights or break the law.

We may hide or remove content that's spam, abusive, off-topic, or that we reasonably believe infringes someone's rights or breaks the law, without prior notice. Hiding your content doesn't affect your underlying licence to your app.

If you believe content on this site infringes your copyright, send a written notice to connect.softspidey@gmail.com that identifies: (1) the copyrighted work you claim is infringed, (2) the specific content and its URL, (3) your contact details, and (4) a statement that you have a good-faith belief the use isn't authorised and that the notice is accurate, made under penalty of perjury.

We'll review the notice and, where appropriate, remove or disable access to the content. Whoever posted it may send a counter-notice disputing the claim, which we'll forward to you; if you don't respond with evidence of legal action within a reasonable time, we may restore the content.

The app and the site are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, to the fullest extent the law allows. SoftSpidey doesn't warrant that the app will be error-free, uninterrupted, or meet every requirement you have.

We specifically disclaim any implied warranty of merchantability, fitness for a particular purpose, and non-infringement. The free trial exists precisely so you can confirm the app suits your needs before you rely on it or pay for it.

Features we label as beta, preview, or experimental are provided for testing and feedback purposes and may be changed, limited, or removed at any time without notice.

To the fullest extent the law allows, SoftSpidey won't be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, revenue, or goodwill, arising out of or related to your use of (or inability to use) the app or the site, even if we've been advised of the possibility of such damages.

Where liability can't be excluded entirely, our total liability to you for any claim arising from this document or your use of the app is capped at the amount you actually paid us for the licence in question in the 12 months before the claim arose, or $50, whichever is greater.

Nothing in this section limits liability that can't be limited under applicable law, including liability for death or personal injury caused by negligence, or fraud.

You can stop using the app and close your account at any time. We may suspend or terminate your licence or account if you materially breach this document (for example, by circumventing licence limits or redistributing the app) and don't fix the breach within a reasonable time after we notify you, or immediately for serious breaches such as fraud.

On termination, your licence to use the app ends and you must stop using it and uninstall it. Termination doesn't entitle you to a refund of fees already paid, except as required by law or SoftSpidey's own refund policy.

Sections of this document that by their nature should survive termination — including restrictions on use, warranty disclaimers, limitation of liability, and governing law — continue to apply after your licence or account ends.

This document is governed by the laws of TODO(entity): confirm country/state of incorporation, without regard to conflict-of-law principles, except where a mandatory local consumer-protection law gives you rights this document cannot override.

Any dispute arising from this document or your use of SoftSpidey will first be addressed informally — contact us and we'll try to resolve it directly. If that doesn't work, the dispute is subject to the exclusive jurisdiction of the courts at TODO(entity): confirm governing law and dispute forum.

If any part of this document is found unenforceable, that part is limited or removed to the minimum extent necessary, and the rest continues in full effect.

This document (together with any product-specific terms, licence agreement, or privacy policy it links to) is the entire agreement between you and us about its subject matter, and supersedes any earlier agreement on the same subject.

You may not assign or transfer your rights under this document without our consent. We may assign this document in connection with a merger, acquisition, or sale of substantially all of SoftSpidey's assets, and will notify you if we do.

Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, internet or infrastructure outages, or actions of government authorities.