"SoftSpidey", "we", "us", or "our" refers to TODO(entity): confirm the registered legal entity name (TODO(entity): confirm entity structure (e.g. private limited company, sole proprietorship)), registered at TODO(entity): confirm registered address. This document is between SoftSpidey and you, the person or organisation using our website or apps ("you").

For any question about this document, or to send a formal legal notice, email connect.softspidey@gmail.com. This is also the address for general support: connect.softspidey@gmail.com.

If you have an unresolved complaint about how we've handled your data or your account, TODO(entity): name a grievance officer can be reached at connect.softspidey@gmail.com and will acknowledge your complaint and respond within a reasonable time.

Every paid app offers a full-feature free trial with no card required, specifically so you can confirm it's right for you before paying. Because of this, we don't run an automatic refund window on completed purchases.

If something's gone wrong with a purchase — a duplicate charge, a technical problem that stopped you from using the app, or another genuine issue — email us with your order details and we'll look at it case by case. We aim to respond within a few business days.

Nothing in this policy limits any refund, cancellation, or cooling-off right that consumer protection law in your country gives you and that can't be waived by agreement. Where local law requires a different refund outcome than described above, local law controls.

This document is governed by the laws of TODO(entity): confirm country/state of incorporation, without regard to conflict-of-law principles, except where a mandatory local consumer-protection law gives you rights this document cannot override.

Any dispute arising from this document or your use of SoftSpidey will first be addressed informally — contact us and we'll try to resolve it directly. If that doesn't work, the dispute is subject to the exclusive jurisdiction of the courts at TODO(entity): confirm governing law and dispute forum.

If any part of this document is found unenforceable, that part is limited or removed to the minimum extent necessary, and the rest continues in full effect.

This document (together with any product-specific terms, licence agreement, or privacy policy it links to) is the entire agreement between you and us about its subject matter, and supersedes any earlier agreement on the same subject.

You may not assign or transfer your rights under this document without our consent. We may assign this document in connection with a merger, acquisition, or sale of substantially all of SoftSpidey's assets, and will notify you if we do.

Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, internet or infrastructure outages, or actions of government authorities.