"SoftSpidey", "we", "us", or "our" refers to TODO(entity): confirm the registered legal entity name (TODO(entity): confirm entity structure (e.g. private limited company, sole proprietorship)), registered at TODO(entity): confirm registered address. This document is between SoftSpidey and you, the person or organisation using our website or apps ("you").

For any question about this document, or to send a formal legal notice, email connect.softspidey@gmail.com. This is also the address for general support: connect.softspidey@gmail.com.

If you have an unresolved complaint about how we've handled your data or your account, TODO(entity): name a grievance officer can be reached at connect.softspidey@gmail.com and will acknowledge your complaint and respond within a reasonable time.

We collect the information needed to run your account, deliver licences, and process payments:

• Account information: your name and email address, from Google sign-in
• Purchase information: what you bought, when, the price, and (for Indian invoices) billing address and GSTIN if you provide one
• Licence and activation data: which machines a licence is active on, so we can enforce machine limits and support you if you need to deactivate one
• Support and review content: anything you send us directly, or post as a product review or blog comment
• Basic usage and diagnostic data: pages visited on this site, and periodic license-validity check-ins from the desktop apps (see each app's product-specific privacy page for what, if anything, that app itself sends)

We use this information to create and secure your account, process payments and issue invoices, deliver and validate licences, respond to support requests, and (where you've agreed, see the Cookie Policy) understand aggregate site usage. We don't sell your personal data.

We keep account and purchase records for as long as your account is active and for a further period afterward as needed to meet tax, accounting, and legal obligations. You can ask us to delete data we're not required to retain — see "your rights" below.

We share the minimum data necessary with the services that make the product work: Google (sign-in), Razorpay (payment processing), our email delivery provider (transactional email — receipts, licence keys, account notices), and our hosting provider (running the site and storing the database). Each acts under its own privacy terms for the data it handles; none of them are permitted to use your data for their own marketing purposes.

Our infrastructure and the third parties listed above may process data outside the country you're in, including in TODO(entity): confirm country/state of incorporation. Where a transfer requires a specific legal safeguard under your local law, we rely on the mechanism that provider makes available for that purpose.

Depending on where you're located, you may have the right to access, correct, export, or delete the personal data we hold about you, or to object to or restrict certain processing. To exercise any of these, email connect.softspidey@gmail.com — we'll verify your identity against your account and respond within a reasonable time.

SoftSpidey's products are not directed at children, and we don't knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, contact us and we'll delete it.

These cookies are required for the site and your account to work, and can't be switched off. We don't ask for consent to set these, because the site can't function without them.

When enabled, we use Google Analytics to understand aggregate site usage — which pages are visited, and roughly how, not who you individually are. These cookies are only set after you accept them in the cookie banner; SoftSpidey works identically whether or not you accept them.

You can accept or decline analytics cookies from the banner shown on your first visit, and change your choice at any time from the "Cookie settings" link in the footer. You can also block cookies entirely in your browser's settings, though this may affect how well some sites work.

This document is governed by the laws of TODO(entity): confirm country/state of incorporation, without regard to conflict-of-law principles, except where a mandatory local consumer-protection law gives you rights this document cannot override.

Any dispute arising from this document or your use of SoftSpidey will first be addressed informally — contact us and we'll try to resolve it directly. If that doesn't work, the dispute is subject to the exclusive jurisdiction of the courts at TODO(entity): confirm governing law and dispute forum.

If any part of this document is found unenforceable, that part is limited or removed to the minimum extent necessary, and the rest continues in full effect.

This document (together with any product-specific terms, licence agreement, or privacy policy it links to) is the entire agreement between you and us about its subject matter, and supersedes any earlier agreement on the same subject.

You may not assign or transfer your rights under this document without our consent. We may assign this document in connection with a merger, acquisition, or sale of substantially all of SoftSpidey's assets, and will notify you if we do.

Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, internet or infrastructure outages, or actions of government authorities.