"SoftSpidey", "we", "us", or "our" refers to SoftSpidey Technologies (Limited Liability Partnership (LLP)), registered at Birbhum, West Bengal, India. This document is between SoftSpidey and you, the person or organisation using our website or apps ("you").

For any question about this document, or to send a formal legal notice, email contact@softspidey.com. This is also the address for general support: contact@softspidey.com.

If you have an unresolved complaint about how we've handled your data or your account, The Grievance Officer, SoftSpidey Technologies can be reached at contact@softspidey.com and will acknowledge your complaint and respond within a reasonable time.

When using SoftSpidey's website, account system, or support and review channels, you agree not to:

• use the service for any unlawful purpose, or in a way that violates any applicable law or regulation
• attempt to gain unauthorised access to another user's account, our infrastructure, or non-public parts of the service
• probe, scan, or test the vulnerability of our systems without our prior written authorisation
• scrape, crawl, or use automated means to access the site at a volume or frequency a human user wouldn't generate
• interfere with or disrupt the service, or impose an unreasonable load on our infrastructure
• post reviews, comments, or support messages that are fraudulent, defamatory, harassing, or that impersonate someone else
• share your account credentials or licence key with anyone not covered by your licence

We may investigate suspected violations and take action we consider appropriate, including removing content, suspending or terminating an account, and revoking licences — see "termination" for how that works. Where conduct may be unlawful, we may also report it to the relevant authorities.

If you believe someone is violating this policy, email contact@softspidey.com with details — we review every report.

You can stop using the app and close your account at any time. We may suspend or terminate your licence or account if you materially breach this document (for example, by circumventing licence limits or redistributing the app) and don't fix the breach within a reasonable time after we notify you, or immediately for serious breaches such as fraud.

On termination, your licence to use the app ends and you must stop using it and uninstall it. Termination doesn't entitle you to a refund of fees already paid, except as required by law or SoftSpidey's own refund policy.

Sections of this document that by their nature should survive termination — including restrictions on use, warranty disclaimers, limitation of liability, and governing law — continue to apply after your licence or account ends.

This document is governed by the laws of India, without regard to conflict-of-law principles, except where a mandatory local consumer-protection law gives you rights this document cannot override.

Any dispute arising from this document or your use of SoftSpidey will first be addressed informally — contact us and we'll try to resolve it directly. If that doesn't work, the dispute is subject to the exclusive jurisdiction of the courts at Birbhum, West Bengal.

If any part of this document is found unenforceable, that part is limited or removed to the minimum extent necessary, and the rest continues in full effect.

This document (together with any product-specific terms, licence agreement, or privacy policy it links to) is the entire agreement between you and us about its subject matter, and supersedes any earlier agreement on the same subject.

You may not assign or transfer your rights under this document without our consent. We may assign this document in connection with a merger, acquisition, or sale of substantially all of SoftSpidey's assets, and will notify you if we do.

Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, internet or infrastructure outages, or actions of government authorities.